You can freely file a bug report or request in our ticket system.
With Support Licence
Every software licence includes 10 days of free after sales technical support. The enterprise edition additionally includes 1 year of free personal support. Please use the ticket system or email address you received with your invoice to get in touch with a technician.
Without Support Licence
If you don’t have a licence including free support we will take your bug report as well. You won’t however be able to get in touch with a technician to help you personally.
What should you include in a ticket?
Registering licences for
Z-TapeBackup, Z-TapeLoader, Z-VSScopy, Z-FTPcopy & Z-Scan2Send
Please send the following licence information to our sales department.
You will find an option in our software to send this information easily.
Please note that Z-TapeBackup, Z-TapeLoader, Z-VSScopy, Z-FTPcopy and Z-Scan2Send are licenced per computer and can’t be used on a different machine unless the licence is deactivated for the old computer first.